Troubleshoot audio or video issues with uploads on YouTube

If you're having problems with the audio or video of your upload, try these troubleshooting steps to solve the result.

Sound issues

Audio and video are out of sync

Make certain the durations of your audio and video tracks are the same. If your audio track is shorter or longer than your video, your audio and video may non sync correctly.

To edit your audio and video tracks, use a video editing software earlier uploading your content to YouTube.

Sound plays on a computerbut not on a mobile device

If your video's sound is playing correctly on a estimator but not on a mobile device, your audio may have poor mono compatibility.

Videos often accept stereo audio, which contains audio for left and right speakers (similar headphones). Most mobile devices only have one speaker. When your mobile device plays stereo audio, it has to convert it to mono (unmarried speaker) sound before your video plays.

If the sound in your video has poor "mono compatibility", the mono conversion process can reduce the audio quality or mute the audio. This problem often happens when several audio recordings are used into one video.

Brand certain your audio is "in phase."

Other audio or video bug

Editing your video'southward settings can solve common audio and video issues. To review and change your video'south settings:

Open up the video in a video editing program

To open up your raw video, use a video editing plan on a computer. If you recorded your video on a mobile device, you can open the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Charge per unit: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are too acceptable.
  • Data Rate: Automatic
  • Fundamental Frames: Automated
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't be played in higher qualities (4K, 1080p)

When you upload a video, it volition initially be processed in a low quality. This process helps y'all complete the upload flow faster. Higher qualities, such equally 4K or 1080p, can take more time to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If y'all'd like new uploads to exist bachelor in all qualities, try uploading your video as unlisted first. You tin can later brand your video public once all qualities are bachelor. Acquire more about video quality for new uploads.

Annotation:Higher qualities like 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make certain your video'south transfer characteristics, color primaries, and colour matrix coefficient metadata match how the video was mastered.

  • Not-HDR videos: Use BT.709
  • HDR videos: Acquire more than

If colors still aren't rendering correctly, it may be due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other sound or video issues

Editing your video's settings tin can solve mutual audio and video issues. To review and change your video'south settings:

Open the video in a video editing plan

To open your raw video, use a video editing program on a reckoner. If yous recorded your video on a mobile device, y'all can open up the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Charge per unit: 24, 25, thirty, 48, 50, sixty FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are likewise acceptable.
  • Data Charge per unit: Automated
  • Fundamental Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Audio settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and export

In one case the video has the recommended settings, re-upload the video on YouTube.

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